After product registration RidgeLogic users are provided free access to our support portal which contains:

• Product Tutorials
• FAQs
• Free software updates for 90-days
• Discussion forum access
• Warranty uplift options

TELEPHONE SUPPORT
Telephone support is generally provided to end users by their reseller and RidgeLogic in turn supports the technical needs of the reseller. We offer optional telephone support to end users for an additional fee and can be purchased per incident or through yearly contracts.

SOFTWARE MAINTENANCE
Every RidgeLogic product is covered by our basic level of software maintenance which includes 90-days of major and minor releases and bug fixes. Yearly software maintenance contracts are available direct from RidgeLogic or through your reseller. These contracts provide users one year of:

• Discounted pricing on major upgrades
• Minor upgrades
• Bug fixes
• Next day hardware replacement services

HARDWARE WARRANTY
The standard hardware warranty period is one year from date of software activation. The first 90-days are covered by a next day replacement warranty. The remainder of the initial warranty period is a depot level warranty that provides the user an advance replacement product shipped via ground freight service from our Buffalo, NY facility.